The Omega Network Solutions Client Bill of Rights
As an award-winning Toronto IT service and solutions provider, Omega Network Solutions continually strives to provide the highest level of customer care and support for all our clients. We cater to clients from all industries and we pride ourselves in being able to take care of the business needs of our clients Big or Small. We believe that our Client Bill of Rights demonstrates this by showing you what you can expect us to honour.
Every client has the right to:
- Be provided with, and understand, every aspect of our business policies and support procedures.
- Communicate with our staff via our website, email, or by phone to receive answers to questions or understand why a specific service or product is recommended, and for us to quickly attend to the details of each issue, question, or request.
- Access our Service Desk.
- Be given a single point of contact for all technical issues.
- Expect us to deliver on-time exemplary service.
- Expect us to provide and implement innovative and creative service offerings, and the best technology services available from skilled and experienced IT professionals.
- Expect Complete satisfaction from the IT and help-desk services received.
- The highest levels of personal accountability and professional commitment with every service and/or support encounter we provide.
- Be treated with the utmost level of respect and courtesy, and for the relationship with us to be a pleasing and accommodating experience.
- Receive the best value possible for the investment in our computer and network support services.
- Expect transparency regarding all costs for products and/or services without hidden or unexpected fees.
- Be updated regarding the account and ticket status, no matter the time of day or night.