Privacy Policy
Effective Date: September 22, 2026
Omega Network Solutions (“Omega,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information entrusted to us.
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services.
Omega Network Solutions complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Mailing address
- Billing and payment information
- Information submitted through contact forms, surveys, support requests, or service inquiries
We may also collect technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Website usage information
How We Use Your Information
We use personal information to:
- Provide managed IT services and technical support
- Respond to inquiries and service requests
- Prepare quotations and proposals
- Process payments and billing
- Communicate regarding services and projects
- Improve our website and customer experience
- Protect the security of our systems and services
- Meet legal and regulatory obligations
- Send newsletters, event invitations, or marketing communications where permitted or where consent has been provided
We do not sell, rent, or trade personal information.
Managed IT Services
As a managed IT services provider, Omega may be granted authorized access to client networks, devices, cloud environments, backups, email systems, and business applications in order to provide contracted services.
When providing these services:
- Client data remains the property of the client.
- We access information only as necessary to deliver services.
- Access is restricted to authorized personnel.
- We take reasonable measures to protect information from unauthorized access, use, or disclosure.
Sharing Information
We may share information with trusted third-party service providers when necessary to operate our business and deliver services. These may include:
- Cloud service providers
- Software vendors
- Payment processors
- Backup and disaster recovery providers
- Cybersecurity and monitoring platforms
We may also disclose information when required by law, to respond to legal requests, to protect our rights, or in connection with a business transaction such as a merger or acquisition.
All service providers are expected to maintain appropriate safeguards for personal information.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and help us improve our website.
Cookies may be used to:
- Remember preferences
- Analyze website traffic
- Measure website performance
- Improve website functionality
We may also use tools such as Google Analytics or similar services to understand how visitors interact with our website.
You can modify your browser settings to refuse cookies; however, some website features may not function properly if cookies are disabled.
Data Storage and Cross-Border Processing
Omega and its service providers may store or process information in Canada, the United States, or other jurisdictions where our technology partners operate.
When information is transferred outside Canada, we take reasonable steps to ensure it remains protected through appropriate contractual, administrative, and technical safeguards.
Data Retention
We retain personal information only as long as necessary to:
- Deliver services
- Meet contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce agreements
When personal information is no longer required, it is securely deleted, destroyed, or anonymized.
Security
Protecting client information is a core part of our business.
We use a combination of administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
- Access controls
- Multi-factor authentication
- Encryption technologies
- Secure backups
- Security monitoring
- Employee security awareness training
While no system can guarantee absolute security, we continuously work to maintain appropriate safeguards for the information entrusted to us.
Privacy Incidents
If we become aware of a privacy or security incident involving personal information, we will investigate the matter, take appropriate corrective action, and provide notification where required by applicable law.
Your Rights
Subject to applicable laws, you may:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent where appropriate
- Ask questions about our privacy practices
- Submit a privacy-related complaint
We will respond to reasonable requests in accordance with applicable privacy legislation.
Third-Party Websites
Our website may contain links to third-party websites. Omega is not responsible for the privacy practices or content of those websites. We encourage visitors to review the privacy policies of any external sites they visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Privacy Officer
Omega Network Solutions
Email: Privacy@OmegaNetworkSolutions.com
Phone: 416-322-0333
Toronto, Ontario, Canada