The Challenge

Canada Media Fund supports Canada’s television and digital media industries through funding programs, but its internal IT resources are limited. With 35 employees across Toronto and Montreal and only one team member with hands-on IT knowledge, CMF needed a trusted provider to manage its infrastructure, security, connectivity, and phone systems.

As a nonprofit, CMF also had to use grant funding carefully. Its technology partner needed to provide reliable service and expert support without introducing unnecessary costs or disrupting staff productivity.

The Solution

Omega Network Solutions became CMF’s managed service provider, taking responsibility for the organization’s day-to-day IT environment and long-term infrastructure needs.

The solution included:

• Windows Server monitoring and patching
• SonicWall firewall management
• Anti-spam and antivirus protection
• HP network switch support
• A virtual private network for the Montreal office
• Replacement of the existing phone system with a managed phone solution
• Ongoing infrastructure maintenance, monitoring, and technical support
• Backup solution planning and implementation support

Omega also schedules required system changes outside regular business hours to reduce disruption for CMF employees.

The Results

CMF now has dependable IT support across both offices without needing to build a large internal technology team. Omega provides fast response times, proactive infrastructure management, and cost-conscious recommendations that help CMF remain productive while making responsible use of nonprofit funds.

The organization benefits from reliable systems, secure connectivity between locations, and a trusted technology partner that can manage both immediate support needs and longer-term infrastructure planning.