Omega Shield Advanced Customizing

How to Customize Omega Shield

Warning: This document contains detailed technical information on how to customize the Omega Shield Anti-Spam system.

Customizing your Omega Shield Services 

To customize your own personal settings on the Omega Shield Service:

Open a web browser and navigate to the following address:


In the quarantine report, click the link and the end of the line “To view your entire quarantine inbox or manage your preferences: Click here”

Each spam email is listed with the date, from, subject and score. The “Spam score” is calculated by the system using various methods to rank spam-like features in an email.

  1. This is the login page:
  2. If this is your first time, click Forgot your Password?, enter your email and click Send. A new password will be e-mailed to you. Use this password to logon to the Omega Shield portal.

Quarantine Management

Click the Quarantine tab to manage your quarantined items.

Highlight or check any quarantine items and then click Release, Whitelist or Delete.

Release will deliver the email but won’t affect training of the system.
Whitelist will deliver the email and will allow all future emails to avoid quarantine from that sender.
Delete will delete email but not effect training of the system.

To search for a particular email, click the triangle next to “Search Filters” to expand the options. You can choose any of the parameters to customize the search. You can use “*” wildcards if you do not have the full email address. For example, can be searched as king* or *Buckingham*. You can also select a specific date range (bottom right corner) by clicking the All link and select a date range. Click Apply when you have entered the search

Personal Blacklists and Whitelists

Blacklists will block all future emails coming from a specific sender or domain (the part after the @ sign). Whitelists will allow all future emails from a specific sender of domain. Note that this only affects your email behaviour.

Click the Filter Rules Tab to see your own personal list. Click on User Blacklist or User Whitelist to manage each list.

Click “Add” to add an email on the list. For example, if you want to allow all emails from (which is not recommended) then enter it in the Whitelisted Domains area. If you wish to remove any email or domains form the list, click the (X) on the right of the line to remove that setting. Click then Pen icon (edit) allows you to edit the address or domain.

Changing Your Omega Shield Service Password

Click the Settings tab and Change Password sub-tab. Enter old and new passwords and click Change.

Changing Quarantine Settings

Click Settings and Quarantine Report Settings. Select language, report frequency and what to include in each report. Click Save when done.